The device is on, but I don't see my location on the platform, why?
After you install your new devices, it may take a few trips for the platform to read the signal from the device. You should see the location after a few trips.
If you don't see the devices at all on the fleetr platform, it's possible they will need to be manually activated. To do this, you need to provide the IMEI number of the device(s) that are not showing up and our support team will help you with the activation.
If the devices are successfully activated and have been on the road for a while, but they're still not showing up, please check the following:
- Make sure your device is well plugged into the vehicle, and the lights are showing up (Refer to this article to know what the lights mean https://fleetr.zohodesk.com/portal/en/kb/articles/what-do-the-lights-on-my-device-mean)
- Unplug the device and plug it back in
- Try doing a quick test drive
If, after doing this, the issue persists, please contact support@fleetr.com so we can proceed with the replacement process
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