The device is on, but I don't see my location on the platform, why?

The device is on, but I don't see my location on the platform, why?

If you’ve installed your Fleetr OBD device but don’t see your vehicle on the Fleetr platform, follow the steps below to make sure the device is connected and communicating properly.

1. Confirm the Device Is Properly Connected

Locate your vehicle’s OBD-II port (normally under steering wheel near fuse box) and make sure the Fleetr device is firmly plugged in.

Once the device receives power, turn the vehicle on and check the end of the device.

Within approximately 30 seconds, you should see the device’s indicator lights flashing.

If you don’t see any lights, make sure the device is fully inserted into the OBD-II port and that the vehicle is turned on.

For more information about the device lights, see:

What Do the Lights on My Device Mean?

2. Take the Vehicle for a Drive

Once you’ve confirmed that the device is properly connected and the lights are flashing, drive the vehicle for 10–15 minutes in an area with a good cellular/network connection.

This allows the device to establish communication and send vehicle information to the Fleetr platform.

Important: The vehicle needs to be driven for more than 3 minutes for the device to begin sending trip information. For initial setup and troubleshooting, we recommend driving for 10–15 minutes.

3. Check Your Fleetr Account

After the drive, log into Fleetr and check the following areas:

  • Live View – Your vehicle should appear on the map.
  • Self Management – Found in the admins tab, your device and vehicle information should appear here.
  • Drivers & Vehicles Tab – Your assigned vehicle and driver should be visible.

It may take a short amount of time for information to appear across the platform after the initial drive.

4. Confirm Your Vehicle and User Are Assigned

For your device to operate properly within your Fleetr account, it needs to have the appropriate vehicle and user/driver assigned.

From the platform, select the vehicle or user and confirm that the expected vehicle, user, and device information is assigned correctly.

If you don’t see a vehicle, user, or device assigned where expected, please contact Fleetr Support before making further changes.

Still Not Seeing Your Vehicle?

If you’ve:

  • Confirmed the device is securely connected to the OBD-II port
  • Confirmed the indicator lights are flashing
  • Driven the vehicle for 10–15 minutes in an area with good network coverage
  • Checked Live View, Self Management, and Drivers & Vehicles

and your vehicle still isn’t appearing, please contact Fleetr Support.

When contacting Support, include the vehicle information and device IMEI, if available, so our team can investigate the device and account configuration.

Fleetr Support: support@fleetr.app
Phone: (1) 415-651-7575

Our Support team will review the device’s activation and account configuration and help determine the next steps.