What do the lights on my device mean?
At first, when you plug the device into your vehicle you will see some lights turn on. These lights represent the different states of the device with colors. Please see below for the different states of the device:
Blinking amber and solid amber
When the device is in this state it means that the device is trying to establish a GPS connection. If your device has these colors be sure that the vehicle is in a spot that is not obstructed by any kind of metal ceiling so it is receiving a signal without obstruction.
Blinking green
This is the normal state of the device when there OBDII device has an established connection and your vehicle is being tracked without obstruction.
Blinking red and solid red
If your device is under this color, then the device has not been able to successfully establish a GPS connection and is trying to estimate the vehicle's location using trilateration and communicate with cellular towers in the area.
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The device is on, but I don't see my location on the platform, why?
After you install your new devices, it may take a few trips for the platform to read the signal from the device. You should see the location after a few trips. If you don't see the devices at all on the fleetr platform, it's possible they will need ...I connected my device, but it doesn't turn on any lights. What to do?
Try to do a few trips, the device may take a little while to turn on. Alternatively, there may be a short circuit in the power supply to the device port. Please contact Support.My vehicle won't start after connecting the device. What does that mean?
This is probably due to your vehicle's battery rather than the device.When I connect the device my vehicle's alarm turns on, what does that mean?
The alarm doesn't relate to the device's connection, there may be a problem with the vehicle itself, please contact your dealer.How do I know that my device is installed correctly and is communicating?
Green solid or flashing lights indicate the device is connected. There may be other red or yellow blinking lights when the device loses connection. If your device is non funtional there will be no lights.