Why do I need to connect a device to the vehicle?

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• When I connect the device my vehicle's alarm turns on, what does that mean?

  The alarm doesn't relate to the device's connection, there may be a problem with the vehicle itself, please contact your dealer.

• I need to switch a device to a new vehicle - do I need to do anything before?

  Please contact Support so that we have the vehicle association updated and can report properly.

• Is the operation of my vehicle affected by the device?

  No. The device should not affect the operation of your vehicle.

• My vehicle won't start after connecting the device. What does that mean?

  This is probably due to your vehicle's battery rather than the device.

• What do the lights on my device mean?

  At first, when you plug the device into your vehicle you will see some lights turn on. These lights represent the different states of the device with colors. Please see below for the different states of the device: Blinking amber and solid amber When ...