My device suddenly stopped working. What to do?

Turn off the engine and unplug the device for 5 minutes, and then try again. If it is still not working, try leaving it plugged overnight.

If, after following these steps, the issue persists, please contact our support team to proceed with the replacement process.

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Is the operation of my vehicle affected by the device?
No. The device should not affect the operation of your vehicle.
What do the lights on my device mean?
At first, when you plug the device into your vehicle you will see some lights turn on. These lights represent the different states of the device with colors. Please see below for the different states of the device: Blinking amber and solid amber When ...
How do I know that my device is installed correctly and is communicating?
Green solid or flashing lights indicate the device is connected. There may be other red or yellow blinking lights when the device loses connection. If your device is non funtional there will be no lights.
My vehicle won't start after connecting the device. What does that mean?
This is probably due to your vehicle's battery rather than the device.
Why do I need to connect a device to the vehicle?
The device is Fleetr’s way of getting data from your vehicle.

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