I connected my device, but it doesn't turn on any lights. What to do?
Try to do a few trips, the device may take a little while to turn on. Alternatively, there may be a short circuit in the power supply to the device port. Please contact Support.
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What do the lights on my device mean?
At first, when you plug the device into your vehicle you will see some lights turn on. These lights represent the different states of the device with colors. Please see below for the different states of the device: Blinking amber and solid amber When ...
How do I know that my device is installed correctly and is communicating?
Green solid or flashing lights indicate the device is connected. There may be other red or yellow blinking lights when the device loses connection. If your device is non funtional there will be no lights.
My airbag light came on when I connected the device, what do I do?
The airbag light is not associated with the device's connection. There may be a problem with the vehicle itself, please contact your dealer.
My device suddenly stopped working. What to do?
Turn off the engine and unplug the device for 5 minutes, and then try again. If it is still not working, try leaving it plugged overnight. If, after following these steps, the issue persists, please contact our support team to proceed with the ...
The device is on, but I don't see my location on the platform, why?
After you install your new devices, it may take a few trips for the platform to read the signal from the device. You should see the location after a few trips. If you don't see the devices at all on the fleetr platform, it's possible they will need ...