How do I know that my device is installed correctly and is communicating?
Green solid or flashing lights indicate the device is connected. There may be other red or yellow blinking lights when the device loses connection. If your device is non funtional there will be no lights.
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The device is on, but I don't see my location on the platform, why?
After you install your new devices, it may take a few trips for the platform to read the signal from the device. You should see the location after a few trips. If you don't see the devices at all on the fleetr platform, it's possible they will need ...
I installed my devices, but they are not showing up on the map, what do I do?
If you received a new device and it's not showing up on your account or the map, this might be due to a problem during the automatic activation. We need you to provide us with the IMEI number of the device(s) so our support team can activate them ...
Is the operation of my vehicle affected by the device?
No. The device should not affect the operation of your vehicle.
My device suddenly stopped working. What to do?
Turn off the engine and unplug the device for 5 minutes, and then try again. If it is still not working, try leaving it plugged overnight. If, after following these steps, the issue persists, please contact our support team to proceed with the ...
What do the lights on my device mean?
At first, when you plug the device into your vehicle you will see some lights turn on. These lights represent the different states of the device with colors. Please see below for the different states of the device: Blinking amber and solid amber When ...