Asset Tracker FAQ

Asset Tracker FAQ

How does the asset tracker determine its location?

The device calculates its position using GPS signals. If GPS is obscured (such as inside a metal building), it falls back to Cell Tower Trilateration to estimate location within a 1/2-mile radius.


How often does the tracker report location?

  • USB Rechargeable Model: Updates every 3 hours (battery lasts up to 1 year under minimal reporting conditions).

  • Hardwired Model: Updates every 30 seconds (draws continuous power from the asset battery).


How do I charge the rechargeable tracker?

Uncover the charging port plug and connect a standard Micro-USB cable to a wall adapter, vehicle USB port, or external power bank. A complete charge from zero takes up to 5 hours. Always re-seal the plug securely after charging to preserve water resistance.


Is the device weatherproof for outdoor or marine use?

Yes. The tracker is IP67 weatherproof and rated for outdoor and marine environments when the charging port cover and PVC hole covers are correctly sealed.


What are the physical dimensions and weight?
  • Dimensions (W × L × H): 62.28 mm × 113.5 mm × 30 mm (2.45" × 4.47" × 1.18")

  • Weight: 193.6 g (6.83 oz)


What warranty is included?

The asset tracker includes a 2-year limited warranty.


Why did my tracker miss a scheduled report?

If the device enters a dead zone with no cellular coverage, it saves the location logs to internal memory and uploads all queued reports once cellular reception recovers.



For technical support or warranty claims, contact support@fleetr.app or call (1) 415-651-7575.